How To Place an Order

Ready to Wear online store

Purchases from the Ready to Wear store  Please use the online shopping service on my website to purchase a Ready to Wear item from the Online Store. Information on despatch arrangements can be found here.

Customisation of items purchased from the Ready to Wear store – if you would like your purchase from the online store customised – for instance by selecting the colour of the millinery elastic, hairband etc. – please leave a note in the comments section of the order form and I will advise the cost of this additional service.

Once a Ready to Wear item has been customised it is subject to the same terms and conditions as a bespoke couture order.

Bespoke Couture Service 

Couture service – This service offers the opportunity to commission your own bespoke couture hat or headpiece. The bespoke service starts with an initial in-person one-to-one consultation. On your acceptance of the couture commission proposal/invoice, before work on your hat or headpiece begins, a 50% deposit of the retail price that has been quoted is due.

There will be a second consultation or Zoom call to confirm the trim details etc. After the third and final fitting, the balance of 50% is payable on the collection of your hat or headpiece. Note that the format of consultations may be varied after discussion with the client especially if the hat or headpiece has a universal fitting. During the making process of your commission, I will be in touch by email, FaceTime or Zoom to keep you up to date with the progress.

Please allow a minimum of 4 – 6 weeks for the design and making period of your bespoke order, and 6 – 8 weeks for bridal orders.

Bespoke couture orders – When you place a bespoke couture order with me, I confirm your order by email with a quotation or invoice detailing the style and finish we have agreed. As bespoke couture orders are made especially for you, they are not returnable nor are they refundable.

You can find more information about placing a Couture Order on the Couture Collections pages, please use the Enquiry Form to contact me for more details on this service and to arrange a consultation.

Hat Hire Service

As the hat and headpiece collection is updated regularly, please get in touch for more details on the hire service I offer using the enquiry form. If you are interested in a particular style that you have seen on the website or in the Ready to Wear online store and would like to know if it is available to hire, use the enquiry form to do so, remember to include the date of your event in the Message box on the enquiry form.

Hire cost The £99 rental fee includes a one-hour in-person appointment or Zoom to discuss styling etc. When attending an in-person appointment, remember to bring your entire outfit to the fitting appointment. The appointment will also include headwear styling advice. Once the availability of your chosen style has been confirmed, payment for the rental period of 7 days, (which includes the day of collection and the day of return) will be due, as will the returnable security deposit.

Collecting your hire hat or headpiece – If you unable to collect your hat or headpiece in-person it can also be sent to you, though this will be at an additional cost of £10. Please remember that if you arrange for your headpiece to be sent by post you need to allow time for it to arrive in time for your event.

Hat hire agreement – A rental agreement will be issued covering the terms and conditions of your hat hire arrangements including details of the security deposit and rental term.

The hire period is 7 days from the date of collection to the date of return, inclusive. At the end of the period, the return of your headpiece will be at your expense, the hat should be returned via a recorded delivery service. If returning the hat or headpiece by post please pack it up securely in its original packaging, and send the hat back having obtained proof of despatch via a recorded delivery service, on or before Day 7 of the hire period.

Returning the hat at the end of the hire period – this can either be in person or by post. If you are returning it by post please send the proof of despatch its return to info@margaretwoodliffwright.co.uk, so we can track the return of the parcel too. On receipt of your headpiece, once it has been examined and its condition confirmed as satisfactory, the deposit will be returned.

General conditions

Placing and accepting an order – When you place an order, it is subject to my acceptance. I reserve the right at all times and at my sole discretion to refuse to accept an order for any reason and without liability to you.

Product colour variation due to monitor representation – I have made every effort to represent the colours of the millinery I offer on this site and also to describe the styles as accurately as possible. However, due to differences in screens and monitors, I am unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product. Please do get in touch for more details.

Prices and Mainland UK delivery service – The prices on the website are quoted in pounds sterling (£). Prices of items over £100 purchased from the Ready to Wear Online store and bespoke orders over £100 include delivery to Mainland UK addresses only. Accessories/items under £100 in the store will incur an automatic delivery charge and will be despatched via Royal Mail.

Deliveries outside Mainland UK For destinations other than Mainland UK (ie NI/EU/worldwide) please use the Enquiry Form to get in touch about delivery arrangements and charges. (Note that you will be responsible for payment of all return carriage charges, duties, and local taxes etc.)

I may amend the prices or edit the selection on the website at any time and without any notice.

The prices include VAT @ 20%.

Cancellations, returns, frustrated orders and deliveries – details of my Returns Policies can be found here

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