Despatch and Shipping

I will be in touch during the ordering progress to update you on your order.

Ready to Wear Collections – items available from the online store can be purchased in person at my studio or via the Online Store.

If you would like your hat or headpiece sent to you, please complete the order form including the delivery details. Post and packing costs are included in the retail price for UK deliveries, only.

As the items in the Online Store are “in stock”, as soon as goods have been despatched, normally 2 – 4 working days from the date of purchase, I will send an email to the delivery contact address you have supplied. The confirmation email will include the name of the carrier, despatch service, and the parcel or tracking number details, as appropriate. Note that the time needed for Royal Mail/courier delivery service will be in addition to the despatch period itself.

Bespoke couture items – local clients normally prefer to collect their hat or headpiece when making their final balance payment, however, if you would like your hat or headpiece delivered, please do not hesitate to ask for more details, UK post and packaging is included in the retail priced quoted. 

As soon as your bespoke order has been despatched, normally 2 – 4 working days from the date of purchase, I will send an email to the delivery contact address you have supplied. The confirmation email will include the name of the carrier, despatch service, and the parcel or tracking number details, as appropriate. Note that the time needed for Royal Mail/courier delivery service will be in addition to the making/despatch period itself.

Despatch of UK orders over £100 – these will be sent by an insured and tracked service using Royal Mail or courier depending upon the size of the parcel and your location, as appropriate.

Postal and carrier delays – I will of course endeavour to keep you inform of your order’s progress via the parcel’s tracking number, but I regret that once the order has left my premises and it is with Royal Mail/courier delivery service I cannot be held responsible for its whereabouts.

Deliveries outside the UK – please do get in touch via the Contact Us page if you require a shipment outside the UK and I will advise obtain a quotation for you. As soon as the delivery charges have been paid, I will confirm the arrangements for your despatch. 

Import duties are applicable to deliveries outside the UK – the parcel will include an itemised invoice with a customs declaration. The buyer/recipient is responsible for the payment of all carriage charges in advance, as well as any duties or local taxes on receipt of the order.

All orders – over £100 will require a signature on delivery.

Shipping times may be longer than usual due to worldwide restrictions caused by Covid-19