How To Place an Order

Purchases from the Ready to Wear store – Please use the online shopping service on my website to purchase a Ready to Wear item from the Online Store. Information on despatch arrangements can be found here.

Customisation of items purchased from the Ready to Wear store – if you would like your purchase from the online store customised – for instance by selecting the colour of the millinery elastic, hairband etc. – please leave a note in the comments section of the order form. Once a Ready to Wear item has been customised it is subject to the same terms and conditions as a bespoke couture order.

Bespoke couture service – the bespoke service involves an initial in-person one-to-one consultation. On your acceptance of the couture commission proposal/invoice, before work on your hat or headpiece starts, 50% of the retail price is due. There will be a second consultation or zoom call to confirm the trim details etc., and at the final fitting, the balance of 50% is payable on the collection of your hat or headpiece. This format of consultations may be varied after discussion with the client especially if the hat or headpiece has a universal fitting. During the making process for your commission, I will be in touch by email or FaceTime to keep you up to date with the progress. Please allow a minimum of 4 – 6 weeks for the design and making period of your bespoke order, and 6 – 8 weeks for bridal orders. You can find more information about placing a Couture Order on the Collections pages, please contact me for more details and to arrange a consultation.

Bespoke couture orders – When you place your couture order with me, I will confirm your order by email/invoice detailing the style and finish we have agreed. Bespoke couture orders are made especially for you, they are not returnable nor are they refundable.

Conditions of placing and accepting an order – When you place an order, it is subject to my acceptance. I reserve the right at all times and at my sole discretion to refuse to accept an order for any reason and without liability to you.

Product colour variation due to monitor representation – I have made every effort to represent the colours of the millinery I offer on this site and also to describe the styles as accurately as possible. However, due to differences in screens and monitors, I am unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product. Please do get in touch for more details.

Prices – The prices on the website are quoted in pounds sterling (£) and when items are purchased from the Ready to Wear online store they include delivery, to UK addresses only. The prices include VAT @ 20% (payable if delivery is within the EU) but exclude EU/worldwide delivery charges.

I may amend the prices or edit the selection on the website at any time and without any notice.

E & OE

Deliveries outside the UK – currently my website does not show postal or shipping charges, other than those for the UK addresses detailed above.

For deliveries outside the UK please do please get in touch via the Contact Us page if you require a shipment and I will make special arrangements for your delivery. (Note you will be responsible for payment of all carriage charges, duties and local taxes).

Cancellations, returns, frustrated orders and deliveries – details of my Returns Policies can be found here